Warranty Registration

QuasarMD LED devices are covered under a manufacturer's warranty if your product fails after the initial return window. Under normal use, QuasarMD LED devices are warranted for 1 years from the date of delivery on your original order.

If you suspect a significant fault with your LED device and would like to start a warranty claim, please contact our Customer Service Team at partners@quasarmd.com. To verify that you are within the warranty period, we will need the name and/or the email address associated with the order, the original order number, or any other relevant details about your order or the product. If you purchased your device through an authorized QuasarMD provider, you will need to provide proof of purchase (original receipt or order confirmation).

Please allow 1–2 business days for a member of our Customer Service Team to respond. In order to quickly troubleshoot your device, we may ask you to share a short video to help us verify the fault.

The QuasarMD manufacturer’s warranty applies only to the original purchaser of the product.

Warranty Terms:

• The QuasarMD manufacturer’s warranty period begins on the delivery date of the original order.

• This warranty only applies to devices purchased directly from quasarmd.com or from an authorized QuasarMD provider.

• Quasar BioTech Inc. is only responsible for shipping warranty replacements within QuasarMD fulfillment regions (U.S., Canada, Australia, New Zealand, United Kingdom, and EU countries). Requests outside of these regions will be assessed on a case-by-case basis.

• Quasar BioTech Inc. or its authorized distributor reserves the right to:

  • Replace a defective product with the most compatible model currently available.

  • Repair the defective unit if deemed appropriate.

This warranty does not cover damage caused by:

• Accident, misuse, abuse, or unauthorized alterations

• Servicing by individuals not authorized by Quasar BioTech Inc.

• Connection to improper power sources

• Use with accessories not approved by QuasarMD

For full support and warranty processing, please reach out to:
📧 partners@quasarmd.com