Fast & Reliable Shipping
Free standard shipping applies to U.S. orders only (excludes weekends and holidays).
- Orders usually ship within 3 business days, but may take longer during holidays and special promotions. We do not ship on weekends and holidays. Most orders are processed and shipped within 1 business day.
- Delivery timelines vary based on the carrier and destination. You will receive an email with tracking details as soon as your order ships.
- QuasarMD reserves the right to ship packages with Signature Required to avoid lost or stolen packages.
IMPORTANT NOTE:
Once a package is picked up and scanned by the carrier (UPS or USPS), shipping and delivery status is no longer within our control. We cannot replace missing or stolen packages, nor retrieve or return packages in transit with the carrier.
For late, missing or stolen packages, please contact the carrier directly to file a lost package claim.
- Orders ship to the exact address provided at checkout. Please review your shipping address carefully before submitting your order.
- If you find an address error after placing your order, email support@quasarmd.com immediately so we can correct it before shipment.
- It is the customer’s responsibility to ensure the shipping address is accurate and secure. QuasarMD will not be liable for incorrectly entered addresses, or packages left, stolen or missing from an unreliable or unsafe address.
- We recommend shipping to an address where someone is available to receive delivery, such as your workplace or a friend/family member’s residence.
INTERNATIONAL ORDERS
- International orders are shipped via DHL Express at the customer’s cost. We offer global shipping to most countries.
- Once DHL picks up your package, QuasarMD has no control over shipping speed. Delays may occur due to carrier handling or customs processing. QuasarMD is not responsible for DHL delivery delays.
- For destinations outside the U.S., import duties and taxes may be charged once the package arrives in your country. Customs fees and holding times depend on package value and destination address. We cannot control or predict these final charges
- If import duties and taxes apply, the courier will contact you prior to delivery.
- If you refuse delivery and the package is returned, original shipping costs will not be refunded. Any return-related fees, taxes and duties will be deducted from your refund amount.
CANADA
We ship to Canada, but additional shipping fees apply. Import duties and taxes are the customer’s responsibility.
Hassle-Free Returns
Your satisfaction is our priority! We offer a 100% satisfaction guarantee.
If you are not fully satisfied with your purchase, you may return it within 30 days for a full refund — even if the product has been opened or used.
- For quality-related returns: We cover return shipping cost for a smooth experience.
- For all other returns: Customers are responsible for return shipping fees.
Trusted Delivery Partners
We work with reliable carriers including USPS, DHL, and FedEx to ensure safe and efficient delivery.
PAYMENTS
We accept most major credit cards: Visa, Mastercard, American Express, and Discover.
Also supported: Shop Pay, Apple Pay, Google Pay, Meta Pay, Amazon Pay, PayPal and AfterPay.
We do NOT accept cash, personal checks, money orders, or cash-on-delivery.
All prices shown on QUASARMD.com are in USD.
If you have any questions, please contact our customer service team at support@quasarmd.com
