All QuasarMD products include a 1-year limited warranty from the date of purchase.If your device experiences any performance issues or stops working due to manufacturing defects during this period, we will provide a replacement service.Please note that the warranty does not cover accidental damage, misuse, or normal wear and tear.

If your device is still within the warranty period, please contact our customer support team with your order number and a brief description of the issue (photos or videos are helpful).Once verified, we’ll arrange for a replacement to be sent to you.In some cases, you may be responsible for shipping costs depending on your location.

If your product is beyond the 12-month warranty, we still want to help.Please contact us with details about your device and purchase information — we can offer discounted repair or replacement options to keep your device working at its best.Your satisfaction is always our priority.

Yes, we offer free standard shipping for all orders within the United States. For international orders, shipping costs may vary depending on the destination and will be displayed at checkout.

Most orders are processed and shipped within 3–5 business days.Delivery time varies based on your location:U.S. orders: usually arrive within 7–12 business days.International orders: may take 10–20 business days depending on customs and local courier services.

Once your order has been shipped, you’ll receive a shipping confirmation email with a tracking number.You can track your package directly through the courier’s website or via your order status page on our website.

es — please contact our customer support team within 24 hours after placing your order.Once the package has been shipped, we unfortunately cannot modify the address. Please double-check your shipping details before confirming your purchase.

If your order includes multiple items, they may be shipped separately to ensure faster delivery.You will receive individual tracking numbers for each package.

If you receive an incorrect or defective item, please contact us immediately at our support email with your order number and photos of the received product.We’ll verify the issue and arrange for a replacement or reshipment at no extra cost.

Don’t worry — your order may have been split into multiple shipments.Please check your email inbox for additional tracking numbers.If all packages haven’t arrived within 10 business days after the first delivery, contact our support team and we’ll assist you promptly.

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.You can also pay via PayPal, Shop Pay, and Apple Pay for faster checkout.All payments are processed securely through encrypted gateways to protect your information.

If you haven’t received your confirmation email within a few minutes after placing your order, please: 1.Check your spam or junk folder. 2.Ensure the email address entered during checkout is correct.If you still haven’t received it, contact our customer support and we’ll resend the confirmation manually.

Once your order is shipped, you’ll receive an email with tracking information.You can also track your order anytime using the tracking link provided or by visiting your order status page on our website.

If an item from your order is missing, it may have been shipped separately due to warehouse processing.Please check your email for multiple tracking numbers.If you don’t receive the remaining items within 10 business days, contact us — we’ll assist immediately.

Sometimes, banks place a temporary authorization hold on your funds, even if the payment didn’t go through successfully.This amount will usually be released automatically within a few business days.If the charge appears finalized but your order shows canceled, please send us your payment receipt — we’ll verify and resolve it promptly.

Possible Causes:-Power not connected or insufficient battery charge.-Poor or damaged wiring connection.-Faulty control switch.-Damaged LED bulbs.Solutions:-Check if the power adapter is properly -plugged in or replace the battery.Inspect wiring connections for looseness and reconnect if necessary.-Try toggling the switch multiple times or resetting the control panel (refer to the manual).-If only some red lights are not working, the LED bulbs may be damaged—contact after-sales service for replacement.

Possible Causes:-Incorrect thermostat settings.-Heating element malfunction.-Insufficient power supply.Solutions:-Reset the temperature control settings or restore factory defaults.-Check if the heating wire is broken—professional repair may be required.Ensure the original power adapter is used to avoid voltage instability.

Possible Causes:-Frequent friction or contact with sharp objects.-Improper washing methods.Solutions:-Small tears can be repaired with patches or special fabric glue.-Hand wash or use a gentle machine cycle, and avoid direct sunlight when drying.

Possible Causes:-Battery degradation.Oxidized or loose charging port.Solutions:-Replace the battery with the same model (if removable).-Clean the charging port with alcohol swabs and ensure a secure connection.

Possible Causes:-System freeze.Water damage or moisture exposure.Solutions:-Press and hold the reset button (if available) or disconnect the power to restart.-Let it dry in a well-ventilated area after powering off; severe cases may require professional repair.