Frequently Asked Questions
About QuasarMD
Who's QuasarMD?
Yes, the headphones are compatible with any Bluetooth-enabled device, including smartphones, tablets, and laptops running iOS, Android, Windows, and macOS operating systems.
How Does Red Light Therapy Work?
Yes, the ear cushions can be replaced. You can purchase replacement ear cushions from our online store or authorized retailers.
Our Principles
Yes, you can continue enjoying your audio even when the battery is drained. In this situation, the headphones will switch to a passive mode, but note that active noise cancellation and Active EQ features won't be functional without power.
After Sale Service
Our policies
While these headphones can be used for gaming, they may not provide the same level of performance and features as dedicated gaming headsets. However, they still offer excellent sound quality, comfort, and noise cancellation suitable for casual gaming experiences.
Where can I get a replacement?
The headphones come with a 1-year limited warranty, which covers any defects in materials or workmanship. To claim the warranty, please contact our customer support team with proof of purchase, and we will assist you in the process.
What should we do if the Products exceeds 12 months warranty?
To clean the headphones, use a soft, damp cloth to gently wipe the exterior surfaces. For the ear cushions, remove them from the headphones and gently clean with a damp cloth. Allow the ear cushions to air dry before reattaching them. Avoid using any harsh chemicals or abrasive materials to prevent damage to the headphones.
Sale Related
Do you cover free shipping?
While these headphones can be used for gaming, they may not provide the same level of performance and features as dedicated gaming headsets. However, they still offer excellent sound quality, comfort, and noise cancellation suitable for casual gaming experiences.
How long will my delivery be shipped?
The headphones come with a 1-year limited warranty, which covers any defects in materials or workmanship. To claim the warranty, please contact our customer support team with proof of purchase, and we will assist you in the process.
How to track my order?
To clean the headphones, use a soft, damp cloth to gently wipe the exterior surfaces. For the ear cushions, remove them from the headphones and gently clean with a damp cloth. Allow the ear cushions to air dry before reattaching them. Avoid using any harsh chemicals or abrasive materials to prevent damage to the headphones.
Can I change my shipping address?
To clean the headphones, use a soft, damp cloth to gently wipe the exterior surfaces. For the ear cushions, remove them from the headphones and gently clean with a damp cloth. Allow the ear cushions to air dry before reattaching them. Avoid using any harsh chemicals or abrasive materials to prevent damage to the headphones.
I ordered more than one item. Will they all be delivered at the same time?
To clean the headphones, use a soft, damp cloth to gently wipe the exterior surfaces. For the ear cushions, remove them from the headphones and gently clean with a damp cloth. Allow the ear cushions to air dry before reattaching them. Avoid using any harsh chemicals or abrasive materials to prevent damage to the headphones.
What do I need to do when I receive a different product than what I ordered?
To clean the headphones, use a soft, damp cloth to gently wipe the exterior surfaces. For the ear cushions, remove them from the headphones and gently clean with a damp cloth. Allow the ear cushions to air dry before reattaching them. Avoid using any harsh chemicals or abrasive materials to prevent damage to the headphones.
I purchased 2 items but only received 1, what is the matter of shipping?
To clean the headphones, use a soft, damp cloth to gently wipe the exterior surfaces. For the ear cushions, remove them from the headphones and gently clean with a damp cloth. Allow the ear cushions to air dry before reattaching them. Avoid using any harsh chemicals or abrasive materials to prevent damage to the headphones.
Orders
What are the payment options?
While these headphones can be used for gaming, they may not provide the same level of performance and features as dedicated gaming headsets. However, they still offer excellent sound quality, comfort, and noise cancellation suitable for casual gaming experiences.
Not received the order confirmation email.
The headphones come with a 1-year limited warranty, which covers any defects in materials or workmanship. To claim the warranty, please contact our customer support team with proof of purchase, and we will assist you in the process.
Track the status of my order.
To clean the headphones, use a soft, damp cloth to gently wipe the exterior surfaces. For the ear cushions, remove them from the headphones and gently clean with a damp cloth. Allow the ear cushions to air dry before reattaching them. Avoid using any harsh chemicals or abrasive materials to prevent damage to the headphones.
Missing item.
To clean the headphones, use a soft, damp cloth to gently wipe the exterior surfaces. For the ear cushions, remove them from the headphones and gently clean with a damp cloth. Allow the ear cushions to air dry before reattaching them. Avoid using any harsh chemicals or abrasive materials to prevent damage to the headphones.
Why my order still shows awaiting payment/canceled but the money was taken from my account?
To clean the headphones, use a soft, damp cloth to gently wipe the exterior surfaces. For the ear cushions, remove them from the headphones and gently clean with a damp cloth. Allow the ear cushions to air dry before reattaching them. Avoid using any harsh chemicals or abrasive materials to prevent damage to the headphones.
Trouble Shooting
1. Red Light Function Not Working
Possible Causes:-Power not connected or insufficient battery charge.-Poor or damaged wiring connection.-Faulty control switch.-Damaged LED bulbs.Solutions:-Check if the power adapter is properly -plugged in or replace the battery.Inspect wiring connections for looseness and reconnect if necessary.-Try toggling the switch multiple times or resetting the control panel (refer to the manual).-If only some red lights are not working, the LED bulbs may be damaged—contact after-sales service for replacement.
2. Temperature Regulation Failure (If Equipped with Heating Function)
Possible Causes:-Incorrect thermostat settings.-Heating element malfunction.-Insufficient power supply.Solutions:-Reset the temperature control settings or restore factory defaults.-Check if the heating wire is broken—professional repair may be required.Ensure the original power adapter is used to avoid voltage instability.
3. Fabric Damage or Seam Splitting
Possible Causes:-Frequent friction or contact with sharp objects.-Improper washing methods.Solutions:-Small tears can be repaired with patches or special fabric glue.-Hand wash or use a gentle machine cycle, and avoid direct sunlight when drying.
4. Charging Issues or Short Battery Life
Possible Causes:-Battery degradation.Oxidized or loose charging port.Solutions:-Replace the battery with the same model (if removable).-Clean the charging port with alcohol swabs and ensure a secure connection.
5. Unresponsive Control Panel
Possible Causes:-System freeze.Water damage or moisture exposure.Solutions:-Press and hold the reset button (if available) or disconnect the power to restart.-Let it dry in a well-ventilated area after powering off; severe cases may require professional repair.